As always, Suzanne, your personal service combined with your experience and knowledge is an excellent combination. It’s nice to actually look forward to dealing with you rather than just tolerating going to a bank to deal with who knows will be there. The surprise extra rate reduction was also a nice surprise.
The docusign process was pretty slick on our end from my perspective. In some ways the in person probably is still preferred in case there are questions as we go, and also to get both Deb and I to sit down and get it done at the same time.
The other signing appointment with the legal office was fine. The lady who came was pleasant and professional.
So… ya, good experience and reducing mortgage payment by over 10% is pretty sweet.
John G., Guelph